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Adam Hoffer
06:37 13 Jan 26
We had Security Home Inspection perform a home inspection for a house we were looking to buy in 2024. After spending hundreds of dollars and them being at the house for several hours, they sent our realtor a report. I was personally at the home during part of the inspection, and watched our "inspector" go through the HVAC system. Other than a couple of loose outlets, some foundation tuck-point concerns, and trim/flashing that needed attending to, nothing was detrimental to the closing.
Fast-forward to a month after our closing and we find out the air conditioner died. When we called for a warranty service with a third-party provider, they stated the furnace and A/C unit were mismatched - one was rated for R-22, while the other was rated for 410. We then had two other separate HVAC companies out for second opinions, which confirmed the situation. At NO POINT in the inspection or report did the technician say ANYTHING - even after watching him inspection both the furnace AND A/C unit.
After calling to confront Security Home Inspections for the gross negligence of their report, and the fact that we would have to have the entire HVAC replaced to the tune of $10k+ (mismatched systems aren't covered under a home warranty so that came out-of-pocket), they dismissed the accusation by having one of their project managers tell us that we should have had an HVAC technician called out to do the inspection.
WHY DID WE PAY OVER $600 FOR A WHOLE HOME INSPECTION IF WE WOULD NEED TO TURN AROUND AND HIRE ANOTHER INSPECTOR?!
TLDR: They took our money, missed critical issues with our home systems, then took ZERO responsibility for their massive oversight.
Fast-forward to a month after our closing and we find out the air conditioner died. When we called for a warranty service with a third-party provider, they stated the furnace and A/C unit were mismatched - one was rated for R-22, while the other was rated for 410. We then had two other separate HVAC companies out for second opinions, which confirmed the situation. At NO POINT in the inspection or report did the technician say ANYTHING - even after watching him inspection both the furnace AND A/C unit.
After calling to confront Security Home Inspections for the gross negligence of their report, and the fact that we would have to have the entire HVAC replaced to the tune of $10k+ (mismatched systems aren't covered under a home warranty so that came out-of-pocket), they dismissed the accusation by having one of their project managers tell us that we should have had an HVAC technician called out to do the inspection.
WHY DID WE PAY OVER $600 FOR A WHOLE HOME INSPECTION IF WE WOULD NEED TO TURN AROUND AND HIRE ANOTHER INSPECTOR?!
TLDR: They took our money, missed critical issues with our home systems, then took ZERO responsibility for their massive oversight.
Lisa Oakes
14:57 30 Dec 25
BEWARE SCAM!!!!!!!!
Thanks to blatant neglect to bother to inspect the entire foundation I spent $1000 on 2 inspections and was not told of crumbling foundation you can see light through that has caused the house to
Sink. The inspector says he didn’t look at that area?! Thanks to the negligence of a proper inspection a worker who had no specific training brought to my attention it’s obvious the house is sinking under the crumbing foundation. They want $28,000 to fix the problem.
US Inspect has destroyed my financial wrecked my finances and put me in a terrible place!!!
It’s the worst negligence I’ve ever experienced. I’m beyond livid that a problem so obvious was just overlooked.
$28,000 because the inspector didn’t look in that area
BEWARE!!!!!! Do not hire these scammers!!!!!
Thanks to blatant neglect to bother to inspect the entire foundation I spent $1000 on 2 inspections and was not told of crumbling foundation you can see light through that has caused the house to
Sink. The inspector says he didn’t look at that area?! Thanks to the negligence of a proper inspection a worker who had no specific training brought to my attention it’s obvious the house is sinking under the crumbing foundation. They want $28,000 to fix the problem.
US Inspect has destroyed my financial wrecked my finances and put me in a terrible place!!!
It’s the worst negligence I’ve ever experienced. I’m beyond livid that a problem so obvious was just overlooked.
$28,000 because the inspector didn’t look in that area
BEWARE!!!!!! Do not hire these scammers!!!!!
Gus G
21:42 13 Nov 25
I highly recommend you look elsewhere.
They failed to report two conditions that were plainly visible from accessible areas. One was a sewer cleanout penetration in the foundation block that was left completely open, an obvious bulk-water path (daylight visible from crawlspace) which led to structural rot. The other defect was a large portion of the tall end of the attic where cardboard was used in place of sheathing, which now I have bugs, moisture, and repairs to deal with.
After finding these issues I reached out to them. My experience with management after that was in my opinion, a case study in avoidance, blame-shifting, and zero accountability. On the phone I was told maybe it “washed out later,” that things were “nearly completely obstructed,” and that there was “garbage and shrubs blocking the view.” None of those limitations were documented at the time of the inspection at those locations. Then came the kicker: they offered me a refund, but only on the condition that I sign a broad gag/confidentiality release that restricts honest public reviews and complaints. Of course I didn't accept that, I offered a narrow, non-gag release. They declined.
This isn’t about “finding every problem.” It’s about reporting obvious, visible defects or clearly stating specific access limits where you didn’t/couldn’t inspect at the time, not AFTER the fact. The company’s posture felt smug, adversarial, defensive, and accountability-averse. If you value professionalism, accountability and transparency, consider this experience before choosing an inspector.
My opinion: a professional inspection should either report visible, accessible defects or document specific limits where they could not. That didn’t happen here. Their response with after-the-fact excuses and the insistence on a gag release felt smug and dismissive, not customer-focused. They got really creative with the colorful excuses, Brad (management I'm assuming) tried telling me that the sheathing was actually "underneath the cardboard", despite my pictures showing otherwise. He also said "we don't have our guys get involved in any of the mud in the crawlspaces". This was not a flooded or particularly muddy crawlspace. They also tried saying that since they found so many OTHER issues, these 2 that they missed weren't a big deal, and then blamed me for not having hired an actual professional to inspect the areas.
Also, the sewer cleanout hole was visible from the outside in the front yard garden bed, you could look inside the crawlspace if you wanted to it was that bad. They blamed brush, and nearby trash for the reason why they missed it (after the fact of course)
I filed a chargeback with my bank. I’m happy to share photos and emails with anyone considering using them.
Edit: Their response is a parade of deflection. Bragging about page count, hiding behind “AS-IS,” and inventing after-the-fact obstacles that were not documented at those locations in their own report. Then they pivot to character attacks and even claim I “stole” the report I paid for. Come on.
Here’s what matters to anyone shopping for an inspector: when I raised two plainly visible misses, they didn’t own it. They tried to re-narrate the inspection and offered a refund only if I signed a broad gag release to muzzle reviews and complaints.
You can decide what that says about accountability. For me their reply just confirmed my experience, lots of words, zero ownership, and a hard push to silence criticism rather than address obvious misses. If you want straightforward findings and a company that stands behind them without strings attached, look elsewhere.
PS on their “required by the state” claim: That’s false. Indiana requires a pre-inspection agreement and adherence to SOP, not a post-inspection gag release as a condition of refund. Calling their gag release “required” is misleading. It’s their choice, not state law.
Fact Check. I did offer you an opportunity to investigate, in writing. You didn't schedule it. Running theme of falsehoods...
They failed to report two conditions that were plainly visible from accessible areas. One was a sewer cleanout penetration in the foundation block that was left completely open, an obvious bulk-water path (daylight visible from crawlspace) which led to structural rot. The other defect was a large portion of the tall end of the attic where cardboard was used in place of sheathing, which now I have bugs, moisture, and repairs to deal with.
After finding these issues I reached out to them. My experience with management after that was in my opinion, a case study in avoidance, blame-shifting, and zero accountability. On the phone I was told maybe it “washed out later,” that things were “nearly completely obstructed,” and that there was “garbage and shrubs blocking the view.” None of those limitations were documented at the time of the inspection at those locations. Then came the kicker: they offered me a refund, but only on the condition that I sign a broad gag/confidentiality release that restricts honest public reviews and complaints. Of course I didn't accept that, I offered a narrow, non-gag release. They declined.
This isn’t about “finding every problem.” It’s about reporting obvious, visible defects or clearly stating specific access limits where you didn’t/couldn’t inspect at the time, not AFTER the fact. The company’s posture felt smug, adversarial, defensive, and accountability-averse. If you value professionalism, accountability and transparency, consider this experience before choosing an inspector.
My opinion: a professional inspection should either report visible, accessible defects or document specific limits where they could not. That didn’t happen here. Their response with after-the-fact excuses and the insistence on a gag release felt smug and dismissive, not customer-focused. They got really creative with the colorful excuses, Brad (management I'm assuming) tried telling me that the sheathing was actually "underneath the cardboard", despite my pictures showing otherwise. He also said "we don't have our guys get involved in any of the mud in the crawlspaces". This was not a flooded or particularly muddy crawlspace. They also tried saying that since they found so many OTHER issues, these 2 that they missed weren't a big deal, and then blamed me for not having hired an actual professional to inspect the areas.
Also, the sewer cleanout hole was visible from the outside in the front yard garden bed, you could look inside the crawlspace if you wanted to it was that bad. They blamed brush, and nearby trash for the reason why they missed it (after the fact of course)
I filed a chargeback with my bank. I’m happy to share photos and emails with anyone considering using them.
Edit: Their response is a parade of deflection. Bragging about page count, hiding behind “AS-IS,” and inventing after-the-fact obstacles that were not documented at those locations in their own report. Then they pivot to character attacks and even claim I “stole” the report I paid for. Come on.
Here’s what matters to anyone shopping for an inspector: when I raised two plainly visible misses, they didn’t own it. They tried to re-narrate the inspection and offered a refund only if I signed a broad gag release to muzzle reviews and complaints.
You can decide what that says about accountability. For me their reply just confirmed my experience, lots of words, zero ownership, and a hard push to silence criticism rather than address obvious misses. If you want straightforward findings and a company that stands behind them without strings attached, look elsewhere.
PS on their “required by the state” claim: That’s false. Indiana requires a pre-inspection agreement and adherence to SOP, not a post-inspection gag release as a condition of refund. Calling their gag release “required” is misleading. It’s their choice, not state law.
Fact Check. I did offer you an opportunity to investigate, in writing. You didn't schedule it. Running theme of falsehoods...
Angela Newberry
15:41 06 Nov 25
As a Realtor, I have been using Security Home Inspections for the better part of the last decade. Jared McCullough is by far my favorite home inspector! He is wonderful with my clients, relaxed can calm in his explanations, making bad news about homes seem less frightening by being realistic and factual. He is the BEST!
Karli Davis
19:23 22 Oct 25
Tony was fabulous! Walked us through the entire house, talked through cosmetic vs. required repaires. He was so helpful and informative, friendly and we'd recommend him for anyone's home!
Stephanie Siemers
18:54 17 Oct 25
John Haley inspected our home and did an incredible job. He was extremely thorough, professional and detailed. I appreciated how John gave us an overview of what he would be doing prior to starting. He explained everything that he noticed and answered all of our questions completely. I’d recommend John for any future home inspections!
Nishant Shah
20:57 03 Jul 25
I got a home inspection done with Chuck and it was a very smooth and informative process!! Chuck was very helpful in explaining everything he was going to do, the kinds of things I should be on the lookout for, concerns he noticed during the inspection, and pointing out important information like where the main water shut off was. It was also easy to reach him after getting the report to ask some clarifying questions and recommendations on fixes. The inspection report was very thorough and detailed and included many pictures and information about the appliances and systems in the house that would’ve taken more work to find out myself. Overall I’m very satisfied with this service and would certainly use and recommend Chuck again!!
Anthony Chu
16:20 03 Jul 25
Recently went with Security Home Inspections for the purchase of my home. They were quick to respond with a quote and schedule the inspection.
John, my inspector, showed up on time and through the inspection process was knowledgeable, friendly and thorough. He took the time to answer all of my questions and point out every detail he thought would be helpful.
I would definitely recommend this company if you’re looking for a home inspection!
John, my inspector, showed up on time and through the inspection process was knowledgeable, friendly and thorough. He took the time to answer all of my questions and point out every detail he thought would be helpful.
I would definitely recommend this company if you’re looking for a home inspection!
Isaac Seppel
13:10 20 Jun 25
Security Home Inspection came highly recommended. We worked with Braden who was exceptional, professional, and extremely knowledgeable (having previously built homes). He was very kind to allow us to learn throughout the inspection. He took his time and was extremely thorough. Thank you Braden.
Todd Spang
19:11 19 Mar 22
Braden may be the most thorough inspector I have ever seen. We have purchased 15 homes in 8 states and he provided an incredible inspection. Nothing missed.
Tori Rigatos
20:24 17 Jan 22
Honestly, this company has amazing customer service. Huge shoutout to Dan C.! I had a follow up question, I called the company and within the same day I had an answer. They are fair on pricing, and work with you to get things scheduled (I had to delay quite a few times due to builder) will use going forward for sure!
Jason Hoffmann - 5P1SB
16:56 06 Dec 21
It was great working with them! Very thorough and knowledgeable
Jim Wright
15:41 20 Oct 21
Braden was very professional. He was also very personable. He knew what he was doing and seemed to go above and beyond what was expected. We were all very pleased with the job he did. The report he generated was excellent and very informative. Highly recommend.